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Coronavirus Information and Resources

Updated March 27, 2020

Welcome to the landing page for Northwest Neighbors Village members, volunteers, staff, and our community. Our goal is to alleviate the stress of our Village community by providing a central location of up-to-date information from trusted resources and communication about policies related to the spread of the COVID-19 (Coronavirus) in the greater Washington, DC region.

We encourage you to visit this page regularly. Information will be updated throughout this rapidly changing period. While we are doing our very best to stay current on information provided on this page, we recommend contacting service providers directly for an accurate account of their availability.

Table of Contents

Northwest Neighbors Village Information Coronavirus Information Community Resources


Current NNV Office Operation Status

Monday through Friday - 9:00 am - 3:00 pm

Members and volunteers are encouraged to call the office at (202) 777-3435.
Staff are working from home but check and return messages regularly throughout normal business hours.
Staff are available and will gladly help our Village community problem solve and seek appropriate resources.


Current Policy on Programs and Volunteer Services

In accordance with DC Mayor Muriel Bowser's extension of DC’s Public Health Emergency, Northwest Neighbors Village has extended our policy temporarily suspending in-person volunteer services and in-person group programming through April 24, 2020. This measure is being taken to help reduce potential exposure of the COVID-19 virus for our members and volunteers.

In lieu of in-person volunteer support, Village members are receiving frequent telephone contact with volunteers and staff.

Please visit our calendar for online programs.

We will contact members and volunteers directly and update this webpage when our policy changes.


COVID-19 Know the Facts and Promote Prevention

DC Department of Health: Everything DC residents need to know about the Coronavirus, updated around the clock

World Health Organization: Read the latest information on the COVID-19 Pandemic

Mayo Clinic: Read up on symptoms and causes, and diagnosis and treatment of COVID-19

From the White House Coronavirus Task Force: A cheat-sheet for prevention

CDC Tips for Prevention: Ways to stay healthy, and avoid the Coronavirus or any influenza


What to do if you're not feeling well

The most important thing to do if you’re experiencing cold or flu-like symptoms is to stay calm. Stay home and call your doctor. Additional tips are below.

The CDC provides guidance on what to do if you are sick. COVID-19 testing sites are listed on the website.

If Village members or volunteers are exposed to someone who is showing symptoms, we recommend the following steps.

  1. Leave the sick person’s home or vicinity immediately and return to your home. Recommend the sick person seek medical care.
  2. Initiate a self-imposed quarantine period of 14 days. If you have any reason to believe you might have been exposed to the coronavirus, limit your contact with others until you can confirm that the person did not have the virus, or you can seek appropriate medical advice to rule out any probability that you have the virus. We recognize this is an inconvenient step, but it is what we are recommending all our community members follow, and what we are requiring our staff follow.
  3. Call your doctor for guidance. At the recommendation of your medical provider begin symptom treatment and relief.
  4. If you are concerned about yourself or the well-being of a Village Member, call the Village Office at 202-777-3435.
  5. Continue vigilance of your own hand hygiene and best practices for protection.

Read about DC EMS' statement about when to call, or not call, 9-1-1.

DC EMS has created a map to help consumers locate “Right Care, Right Now” options for seeking care. Remember to call any doctor’s office or urgent care prior to visiting if you have symptoms for guidance.

DC residents without health insurance should call 855-532-5465 to get help getting insured.


Guidance for In-person Visits and Exposure

  1. Symptom screening. Check out this self-assessment tool provided by DC Health.
  2. Press pause. If you do report cold or flu-like symptoms (i.e. fever, cough, sore throat, chills,) we recommend that any in-person visits be postponed until your health status is cleared by a medical provider.
  3. Consider your risk. If you are unwell with another diagnosed illness (i.e. emphysema, COPD) that causes coughing or throat discomfort, proceed with caution. Individuals with underlying lung disease are at greater risk for becoming seriously ill from COVID-19. People have been known to carry the virus while not exhibiting symptoms.
  4. Wash your hands and cover your coughs and sneezes. Frequently practice good hand hygiene. Washing your hands with soap and water is preferred, however hand sanitizer made of at least 60% alcohol will work in a pinch. Watch this video to learn proper hand washing techniques.
  5. Safety first. Older adults and people with serious chronic medical conditions are encouraged to stay home. Visit the CDC's website to learn more about recommendations for this high risk population.
  6. Self-quarantine. If you have any reason to suspect you may have been exposed to the Coronavirus, stay home, contact your health care provider, and follow these guidelines from DC Health. Please self-isolate to protect yourself and your community.


Emergency Preparedness

Preparation for an emergency can help you feel in control and respond better in the event of an emergency. Here are some ways to prepare for a COVID-19 outbreak:

  • Keep an adequate supply of non-prescription drugs and other health supplies on hand – fever reducers, pain relievers, cough and cold medicines, fluids with electrolytes, and a thermometer.
  • Check your regular prescription drugs to make sure you have an adequate supply and refill your prescriptions as needed. See if your pharmacist can fill an extra month’s supply of your prescriptions.
  • Have extra non-perishable food items at home, as well as important personal hygiene and household items like toilet paper, tissues, disinfectant cleansers, etc. Here is a helpful list of disinfectants that kill the COVID-19 virus .
  • If you have a pet, make sure to have an ample supply of food for your pet and your pet’s prescription medication, if applicable. Also, make plans to have someone care for your pet if you need to leave the house for an extended period of time.
  • Create a personal support network of family and friends who can help you in an emergency. Northwest Neighbors Village requests emergency contact information, including the name of a neighbor with a key to your home. This information is used in the event of an emergency. Be sure to contact the office if any of your information has changed. If you aren’t sure who you’ve named, please contact the office and we will gladly review that information with you. This is also a good time to let your support network know about NNV so s/he is familiar with us in the event of an emergency.
  • Make sure that someone in your network has a key to your home and knows where you keep important health information.
  • Keep your health information updated and organized, this includes written copies of your prescriptions, over-the-counter medications and orders for medical equipment (including dosage, treatment and allergy information) up to date. All Northwest Neighbors Village members were provided a File of Life magnet. Please contact the Village office at 202-777-3435 if you need assistance filling it out.

DC has an emergency preparedness website for seniors. Check it out for additional recommendations.


Getting Around: Non-Communal Transportation Options

Village volunteers are available to provide transportation to our Full Members. Please understand that we may experience a reduction in volunteer availability if our volunteers become ill or choose to reduce the risk of exposure by limiting their time outside of the home. In the event you opt to use other transportation options, Northwest Neighbors Village staff and volunteers can assist connecting you with the following services.

Getting from point A to point B is an important part of daily life. If you are used to using the bus, a carpool or the Metro system, you may want to consider a private ride instead. Below are private pay and low-cost options for getting around the City.

Metro Rail and Bus: Click to view Metro’s letter to customers about their increased cleaning and disinfecting protocols implemented during the coronavirus season. Visit Metro's website for up to date information on schedules and routes.

Taxi: you can order a taxi 24/7 online or by calling (202) 398-0500. Wheelchair accessible options available.

Low/Moderate Income Transportation Options: If you are a MetroAccess customer and are choosing to avoid public transportation, you may also use Transport DC, a $5 private taxi service for MetroAccess customers. Visit the MetroAccess website for more information on accessing this service.

Rideshare services provides low-cost, private car rides curb to curb anywhere in the region. Requires a Smartphone “App” for use. No money is exchanged between rider and driver; all payment is handled on the app. Wheelchair accessible options available. For Uber or Lyft, you need a smart phone to download and use the app. Go Go Grandparent can be used with any phone.

Go Go Grandparent: (855) 464 – 6872
Like Lyft, but without a smartphone! Registration required. No money is exchanged between rider and driver; all payment is handled through your pre-registered account. This is a personalized service that charges a nominal fee to allow the ease of a mobile App but without the hassle of a smartphone.

Lyft Rideshare App: See Lyft's coronavirus website here.

Uber Rideshare App: See Uber's coronavirus response here.


Pharmacy Services

CVS is waiving delivery fees on all prescriptions. Call your local pharmacy or visit the CVS website for details.

Local CVS stores:
5013 Connecticut Ave., NW. Phone: 202-966-1815   ---   4555 Wisconsin Ave., NW. Phone: 202-537-1587


Home Delivered Dry Goods, Food, and Meals


The CDC recommends seniors and people with serious chronic health conditions stay home and avoid crowds. For those of you still going out to buy groceries and supplies, there supermarkets are offering special times for seniors to shop. Read this Washingtonian magazine article for more information. We recommend calling your local grocer to be sure they are honoring special seniors-only hours before making the trek out there.

Home Delivered Groceries

Delivered groceries including frozen meals, produce, cleaning supplies, over the counter medication, tissues, toilet paper, etc. Click on the name of each resource to be directed to their website. Please note, as of March 17th online delivery services are experiencing shortages in essential items like toilet paper and cleaning supplies. Also, due to demand, delivery dates are over a week out. Please contact the Village office at 202-777-3435 if you are in need of food and supplies before your delivery date. Please keep in mind, we all may have to make lifestyle changes to adapt to these uncertain times. Brand loyalty and self-prescribed special diets may have to be relaxed while our food and delivery options are limited.

GoGo Grandparent: For a limited time, GoGo Grandparent is offering meal and grocery deliveries via telephone. For meals delivered to your front door, call 1-855-754-5328. For groceries delivered to your front door, call 1-855-222-4919.

Peapod by Giant: Buy groceries online and get it delivered to your door. Requirements: $60 Minimum order applies. Email needed for login.

Instacart: Buy groceries online from multiple stores and have them delivered in as little as one hour. Delivery fee applies; email or facebook account needed for login.

AmazonFresh: Order online from Whole Foods and have groceries delivered to your door in as little as two hours. Must be an Amazon Prime member to use this service. This is a great time to designate Northwest Neighbors Village as your Amazon Smiles charity of choice. Simply go to and type in Northwest Neighbors Village as your charity. 0.05% of your purchases will go to support our Village. These small contributions add up and cost you nothing. Thank you for your consideration!

Washington's Green Grocer - Farm to table delivered to your home. 

Sheridan Farmer's Market - New Morning Farms is taking orders by Sunday, March 29th for delivery on Saturday, April 4th. Orders can be made online or by phone at 814.448.3904.

Learn more about what are members have learned about online grocery delivery. See page 4 and 5 of November/December 2019 edition of The Village News.

Home Delivered Meals:

Home Delivered Meals through the Department of Aging and Community Living (DACL) - DACL provides meals to District seniors 60+. For eligibility and to enroll in this program, contact DACL directly at 202-724-5626. (Please note: due to demand, the temporary meal delivery measure to waive eligibility criteria to District seniors 60+ is no longer available.)

Home Delivered Meals - Private Pay
Precooked meals delivered to your home.

Sweetgreen recently acquired GalleyFoods: Online ordering through Sweetgreen provides access to pre-made salads and healthy bowls. There is a $4.99 delivery fee, and you need an email to create an account.

Mom’s Meals: Get fully-prepared, refrigerated meals that are ready to heat, eat and enjoy! Purchase in any combination of breakfast, lunch or dinner. Place your order via website or by calling 1-877-508-6667.

Silver Cuisine: Healthy meals delivered to your home. Includes special diets. 1-844-404-3663.

Websites and apps like Grub Hub and Door Dash deliver take-out meals to your home. This is a nice way to enjoy a good meal and support your local businesses.

Emergency Food: Capital Area Food Bank has partnered with local "hubs" to distribute food to people who are food insecure. Visit their website for up to date information on the location of the food hubs. We want to be sure all residents have access to nutrition. Please only use the food bank if all other options available to you have failed.


Support during Uncertain Times

The uncertainty that accompanies a pandemic can be overwhelming. Fortunately, there are hotlines available that offer the support of professionals and trained volunteers to help alleviate the angst.

SAMSHA - Offers a Disaster Distress Helpline, 1-800-985-5990, which is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disasters. Calls are confidential and offered in multiple languages.

DC's Community Response Team - Provides 24-hour telephone access to a mental health clinician and 24-hour suicide prevention lifeline. Call 1-888-793-4357.

Friendship Line - Offered through the Institute on Aging, 1-800-971-0016, is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. The Friendship Line is available 24 hours a day.

I Am Fine - For those who are concerned that no one would know if they were in trouble in some way, during this national emergency, a company is offering an automated call service for free. Just go to Anyone can join this and the service will call the subscriber every day at the same time. If someone does not answer after a certain number of calls, then an emergency contact is notified.


Pet Care

Northwest Neighbors Village has some volunteers available to assist with pet care. Northwest Neighbors Village volunteers can help if you need assistance coordinating paid pet care or ordering supplies online.

Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus.Humane Rescue Alliance has good information about emergency preparation for pets.

Wag! is a network of pre-screened and insured pet sitters and dog walkers. In less than 15 minutes you can book a nearby dog sitter, daycare provider, or dog walker, who’ll take complete care of your loved one – at their place or yours.

Chewy is an online store where you can purchase pet food, supplies, and medication.

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