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June 25, 2020


The health and well-being of our Village community is our utmost priority. Adults 65 years and over remain in the high-risk group for getting seriously ill from the COVID-19 virus. Northwest Neighbors Village has adopted a set of guidelines and protocols to reduce the spread of COVID-19 within our community.

Due to the nature of the pandemic, rules and regulations are constantly changing. The Board of Directors and staff at Northwest Neighbors Village do not claim to be health experts. However, we are committed to following recommendations from the Centers for Disease Control and Prevention (CDC), and DC Health. The guidelines and protocols set forth on this webpage are subject to change. In this event, members and volunteers will be informed directly when changes are made, and the webpage will be updated.

Northwest Neighbors Village has changed our business practices to maintain basic member programs, limited services and essential operations. Depending on how the pandemic progresses, we may need to continually adjust or limit service request availability, suspend operations, and/or add additional safety measures. During the pandemic, staff remain available to provide recommendations and guidance to address your individual needs.

Our phased reopening plans will be thoughtful and measured and based on several factors, which include, but are not limited to the guidelines from health officials, Mayor Muriel Bowser, volunteer availability, and members’ needs.

We are committed to providing clear and timely information on changes or adjustments made to NNV’s services and programming.

Northwest Neighbors Village is working hard to lower the risk of exposure to COVID-19. We are relying on all members and volunteers to follow the protocols set forth. We will only be successful if every one of us works to keep one another safe. The following guidelines and protocols will be in effect until the CDC and DC Health recommend otherwise: 

  NNV Service Guidelines

Members and Volunteers Commitments to One Another

  • Members and volunteers have the choice to determine the level of active participation they feel is comfortable and safe. 
  • Members must make service requests through NNV staff and not by contacting a volunteer directly. Likewise, volunteers should not accept volunteer requests directly from a member but rather contact the office for follow up. 
  • Members and volunteers must abide by social distancing guidelines, wear a face mask, follow proper hand hygiene, and when applicable, disinfect frequently touched objects or surfaces if providing services. Members and volunteers must inform the office if they do not have access to personal protective items such as hand sanitizer, masks, or disinfectants, or if they cannot medically tolerate wearing a face covering. 
  • Members and volunteers need to feel safe and remain healthy. For the foreseeable future, NNV is implementing a “no contact” policy, which includes handshakes and hugs. 

To ensure members’ safety, volunteers can assist members who need gentle assistance for balance, etc. In such instances, members are asked to disclose this need in advance of requesting the service, and both parties must use hand sanitizer after the encounter. 

  • Members and volunteers agree to refrain from requesting or offering services if they are ill, suspect or have knowingly been exposed to COVID-19, or have tested positive for COVID-19.
  • Members and volunteers agree to self-quarantine for 14 days following any travel out of the DC Metro area, and will refrain from requesting or providing services during the self-quarantine period. 
  • Members understand that service requests are filled based on volunteer availability. As Northwest Neighbors Village phases its reopening, volunteer availability may be limited. Unfulfilled requests will not result in a reduction in membership dues.

Northwest Neighbors Village's Commitment to Our Members and Volunteers

  • Northwest Neighbors Village will provide a safe and comfortable environment for members and volunteers to express their apprehension or unwillingness to participate in services and programs provided by Northwest Neighbors Village and will not try to influence members and volunteers to change their level of participation.
  • Northwest Neighbors Village will make efforts to minimize multiple contacts between different members and volunteers.
  • Northwest Neighbors Village will continue providing members and volunteers with updated information on the signs and symptoms of COVID-19, proper hygiene, and use of personal protective equipment as information is made available by the CDC and DC Health. Training on reducing the spread of COVID-19 will be provided.
  • Northwest Neighbors Village will provide services and activities that match members’ and volunteers’ comfort level. We recognize that this comfort level may change over time.
  • Northwest Neighbors Village will continually assess and monitor the health risk associated with each service category and programs offered. Protocols will be monitored and adjusted based on information from health officials to reduce the risk of COVID-19 exposure for members and volunteers.
  • Northwest Neighbors Village will keep all health information confidential, in the event we are informed of positive COVID-19 cases among our members and volunteers. Information related to a service request may be shared with DC Health for COVID-19 contact tracing, if requested.
  Requirements for all NNV Service Requests & Programs
  1. Stop the Spread of Germs
    In an effort to reduce the exposure to COVID-19, Northwest Neighbors Village is requiring all members and volunteers to follow the CDC guidelines listed below when participating in all Northwest Neighbors Village services and programs where members and volunteers may come in physical proximity to one another.
  2. Wear a Face Covering or Mask
    Following ADA guidelines, individuals who are able to medically tolerate a face covering must wear a face covering or mask during a service request that takes place indoors, inside vehicles, or if walking/working together closer than 6 feet. Members or volunteers who are not able to medically tolerate a face covering must inform the office before a service request. If a member or volunteer does not have a face covering, Northwest Neighbors Village will work with you to obtain one.
  Providing Services in a Member's Home
  • Volunteers must use hand sanitizer prior to entering a member’s home.
  • Both members and volunteers must wear a mask or appropriate face covering during the visit.
  • As much as possible, members and volunteers must maintain 6 foot distance from one another.
  • Volunteers must disinfect all surfaces s/he touched during the service.
  • Volunteers should use hand sanitizer after leaving the member’s home. 
  • Volunteers must disinfect their vehicles before and after providing transportation to a Northwest Neighbors Village member. 
  • Prior to entering the vehicle, all members and volunteers are required to wash their hands or use hand sanitizer.
  • Upon making the request, members should inform the office if they require assistance with getting in and out of the car, putting on a seatbelt, putting a walker in the trunk, etc. In the event a volunteer must have contact with a member and/or their belongings, they must use hand sanitizer after contact.
  • Members and volunteers must wear a face mask while in the vehicle and in enclosed spaces, unless it is not medically safe to do so.
  • Member must sit in the rear seat of the vehicle behind the passenger seat.
  • Ride with windows open weather permitting.

Disinfecting Vehicle Interior 
All high touch areas in a vehicle are to be disinfected before and after a transportation service request. The CDC provides guidelines on disinfecting your vehicle, as well as EPA recommended disinfectants to use on various surfaces of your car. The following is a list of surfaces in your vehicle to disinfect:

  • Seats
  • Seatbelts
  • Dashboard
  • Console
  • Armrests
  • Door handles
  • Steering Wheel
  • Shifter
  • Seat Adjuster
  • Cup Holders
  • Radio Dials
  • GPS/Cell Phones
  Exposure and Confirmed Illness Protocol

Members and volunteers must be free of all the symptoms listed below prior to accepting the service request. 
When a volunteer contacts a member to verify the service request, both the member and volunteer must ask one another if they are experiencing symptoms of COVID-19. Please contact the office if either party feels their health is at risk or is uncomfortable carrying out the service request. The request can be cancelled or rescheduled with another volunteer. 

The health and safety of our members and volunteers is our priority. Given the contagious nature of COVID-19, it is in everyone’s best interest to implement the following exposure protocols. These protocols are being implemented on a nondiscriminatory basis:

  • Members and volunteers who have symptoms of COVID-19 or who believe they have been in contact with someone who has COVID-19 should contact their health care provider regarding the recommended steps to take for their own personal health and wellbeing.
  • Members or volunteers who show symptoms, have tested positive for COVID-19, or may have been exposed to COVID-19 are asked to contact the office to report known or suspected exposure if they’ve been in contact with anyone from the Village in the past 14 days. In this case, all health information will be treated as confidential medical information under the Americans with Disabilities Act.
  • For contact tracing only, the identity and service request of a volunteer or member will be shared with DC Health upon their request. 
  • Members and volunteers who have been exposed to COVID-19, show symptoms of COVID-19 or have tested positive cannot receive or deliver services provided by Northwest Neighbors Village until they have 14 days without COVID-19 symptoms and/or received two negative COVID-19 tests. 

The safety and wellbeing of our members and volunteers is our utmost priority. Thank you for adhering to Northwest Neighbors Village’s guidelines and protocols to help reduce the spread of COVID-19.  

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Northwest Neighbors Village   P.O. Box 39135   Washington, DC 20016
(202) 935-6060