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Banner COVID-19 Information & ResourcesUpdated October 16, 2020

Welcome to the landing page for Northwest Neighbors Village members, volunteers, staff, and our community. Our goal is to alleviate the stress of our Village community by providing a central location of up-to-date information from trusted resources and communication about policies related to the spread of the COVID-19 (Coronavirus) in the greater Washington, DC region.

We encourage you to visit this page regularly. Information will be updated throughout this rapidly changing period. While we are doing our very best to stay current on information provided on this page, we recommend contacting service providers directly for an accurate account of their availability.

Northwest Neighbors Village Information

Government Information

Coronavirus Information Community Resources


  Current NNV Office Operation Status

Monday through Friday - 9:00 am - 3:00 pm

Members and volunteers are encouraged to call the temporary office line at 202-935-6060.
Staff are available and will gladly help our Village community problem solve and seek appropriate resources.

  Current Policy on Programs and Volunteer Services

In accordance with DC Mayor Muriel Bowser's extension of DC’s Public Health Emergency, Northwest Neighbors Village is providing modified volunteer services and has suspended in-person group programming through October 9, 2020. This measure is being taken to help reduce potential exposure of the COVID-19 virus for our members and volunteers.

Please visit our calendar for online programs.

We will contact members and volunteers directly and update this webpage when our policy changes.

  COVID-19 Know the Facts and Promote Prevention

NNV together with other local Villages held an online COVID-19 Series for Older Adults:

DC Department of Health: Everything DC residents need to know about the Coronavirus, updated around the clock.
Sibley Hospital Coronavirus Portal: Everything you need to know about COVID-19 from Johns Hopkins Medicine.
World Health Organization: Read the latest information on the COVID-19 Pandemic
Mayo Clinic: Read up on symptoms and causes, and diagnosis and treatment of COVID-19
CDC guidelines for prevention: A cheat-sheet for prevention

CDC Tips for Prevention: Ways to stay healthy, and avoid the Coronavirus or any influenza

  What to do if you're not feeling well

The most important thing to do if you’re experiencing cold or flu-like symptoms is to stay calm. Stay home and call your doctor. Additional tips are below.

The symptoms of COVID-19 overlap with other common illnesses. Here is a chart to help figure out what your symptoms could mean:

Infographic of symptoms of COVID-19 and other common illnesses, for a screenreader-friendly version, click on the link followingClick here for a screenreader-friendly version of this infographic.

Note: This is a compilation of information that has been taken from
the Centers for Disease Control and Prevention and the World Health Organization.

This infographic is not intended to take the place of medical advice. 
For questions about your health, please contact your medical provider.

The CDC provides guidance on what to do if you are sick. COVID-19 testing sites are listed on the website.

If Village members or volunteers are exposed to someone who is showing symptoms, we recommend the following steps.

  1. Leave the sick person’s home or vicinity immediately and return to your home. Recommend the sick person seek medical care.
  2. Initiate a self-imposed quarantine period of 14 days. If you have any reason to believe you might have been exposed to the coronavirus, limit your contact with others until you can confirm that the person did not have the virus, or you can seek appropriate medical advice to rule out any probability that you have the virus. We recognize this is an inconvenient step, but it is what we are recommending all our community members follow, and what we are requiring our staff follow.
  3. Call your doctor for guidance. At the recommendation of your medical provider begin symptom treatment and relief.
  4. If you are concerned about yourself or the well-being of a Village Member, call the Village Office at 202-777-3435.
  5. Continue vigilance of your own hand hygiene and best practices for protection.

Read about DC EMS' statement about when to call, or not call, 9-1-1.

DC EMS has created a map to help consumers locate “Right Care, Right Now” options for seeking care. Remember to call any doctor’s office or urgent care prior to visiting if you have symptoms for guidance.

DC residents without health insurance should call 855-532-5465 to get help getting insured.


Free COVID-19 testing is available for DC residents

Health care providers across the District have free testing for COVID-19 and the District is operating free testing sites at the United Medical Center in Ward 8 and at the UDC Bertie Backus campus in Ward 5. A list of testing locations can be found on

Expanded Testing - Free walk-up COVID-19 testing is now available for residents at firehouses across the District.

Ward 3's firehouse testing site is open from 4-8 pm on Thursdays at Engine Co. 31

  Guidance for In-person Visits and Exposure
  1. Symptom screening. Check out this self-assessment tool provided by DC Health.
  2. Press pause. If you do report cold or flu-like symptoms (i.e. fever, cough, sore throat, chills,) we recommend that any in-person visits be postponed until your health status is cleared by a medical provider.
  3. Consider your risk. If you are unwell with another diagnosed illness (i.e. emphysema, COPD) that causes coughing or throat discomfort, proceed with caution. Individuals with underlying lung disease are at greater risk for becoming seriously ill from COVID-19. People have been known to carry the virus while not exhibiting symptoms.
  4. Wash your hands and cover your coughs and sneezes. Frequently practice good hand hygiene. Washing your hands with soap and water is preferred, however hand sanitizer made of at least 60% alcohol will work in a pinch. Watch this video to learn proper hand washing techniques.
  5. Safety first. Older adults and people with serious chronic medical conditions are encouraged to stay home. Visit the CDC's website to learn more about recommendations for this high risk population.
  6. Self-quarantine. If you have any reason to suspect you may have been exposed to the Coronavirus, stay home, contact your health care provider, and follow these guidelines from DC Health. Please self-isolate to protect yourself and your community.

The Metropolitan Police Department (MPD) would like to warn the public about potentially fraudulent activity in the District of Columbia related to the Coronavirus (COVID-19) pandemic. During this public health emergency, scammers have taken an opportunity to defraud citizens in various ways. MPD has recently been notified of individuals in the District going door-to-door attempting to sell “Coronavirus insurance”. Those interactions are suspected to be fraudulent.

The Federal Communications Commission has been tracking these scams for months and has seen them expand from bogus cures and phony tests to fake financial relief. Scammers may claim to be calling or texting about student loans, debt consolidation, or even an auto warranty, the common thread is mentioning the virus or uncertain times as the reason for the outreach.

Visit the FCC’s COVID-19 scam page to listen to examples of scam calls and find tips to protect yourself from COVID-19 related scams.

In an effort to keep the community safe, MPD asks the public to avoid the following COVID-19 related scams:

  • Individuals offering to sell treatment for COVID-19, such as cures, vaccines, and insurance.
  • Online sales of high demand medical supplies such as surgical masks.
  • Telephone calls or emails demanding funds for COVID-19 treatment or other medical services.
  • Solicitation of donations for those affected by COVID-19.
  • Phishing telephone calls, text messages, or emails from national and global health authorities asking to provide personal and/or financial information.
  • Unofficial COVID-19 apps or downloads that can potentially compromise users devices and personal information with malware.
  • Investments claiming to prevent, detect, or cure COVID-19.

The Department takes matters such as this seriously and will hold such offenders accountable for their actions. If you have been a victim or have knowledge of a suspected Coronavirus fraud or scams in Washington, D.C., please contact the Metropolitan Police Department Financial and Cyber Crimes Unit at 202-727-4159 or


Dr. Anthony Fauci, the nation’s leading expert on infectious diseases, is now recommending the use of face masks when out in public. While it is most important for health care providers to have access to high demand personal protective equipment like N95 face masks, there are ways to create your own face mask at home.  Here are some resources to help you out:

Why it is important to wear a cloth face covering

Cloth face coverings may help prevent people who have COVID-19 from spreading the virus to others. Wearing a cloth face covering will help protect people around you, including those at higher risk of severe illness from COVID-19 and workers who frequently come into close contact with other people (e.g., in stores and restaurants). Cloth face coverings are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings. The spread of COVID-19 can be reduced when cloth face coverings are used along with other preventive measures, including social distancing, frequent handwashing, and cleaning and disinfecting frequently touched surfaces.

Wear your Face Covering Correctly

  • Wash your hands before putting on your face covering
  • Put it over your nose and mouth and secure it under your chin
  • Try to fit it snugly against the sides of your face
  • Make sure you can breathe easily

Wear a Face Covering to Protect Others

  • Wear a face covering that covers your nose and mouth to help protect others in case you’re infected with COVID-19 but don’t have symptoms
  • Wear a face covering in public settings when around people who don’t live in your household, especially when it may be difficult for you to stay six feet apart
  • Wear a face covering correctly for maximum protection
  • Don’t put the face covering around your neck or up on your forehead
  • Don’t touch the face covering, and, if you do, wash your hands or use hand sanitizer to disinfect

Follow Everyday Health Habits

  • Stay at least 6 feet away from others
  • Avoid contact with people who are sick
  • Wash your hands often, with soap and water, for at least 20 seconds each time
  • Use hand sanitizer if soap and water are not available

Take Off Your Cloth Face Covering Carefully, When You’re Home

  • Untie the strings behind your head or stretch the ear loops
  • Handle only by the ear loops or ties
  • Fold outside corners together
  • Place covering in the washing machine (learn more about how to wash cloth face coverings)
  • Be careful not to touch your eyes, nose, and mouth when removing and wash hands immediately after removing.

How to wear a face mask infographic

  Emergency Preparedness

Preparation for an emergency can help you feel in control and respond better in the event of an emergency. Here are some ways to prepare for a COVID-19 outbreak:

  • Keep an adequate supply of non-prescription drugs and other health supplies on hand – fever reducers, pain relievers, cough and cold medicines, fluids with electrolytes, and a thermometer.
  • Check your regular prescription drugs to make sure you have an adequate supply and refill your prescriptions as needed. See if your pharmacist can fill an extra month’s supply of your prescriptions.
  • Have extra non-perishable food items at home, as well as important personal hygiene and household items like toilet paper, tissues, disinfectant cleansers, etc. Here is a helpful list of disinfectants that kill the COVID-19 virus.
  • If you have a pet, make sure to have an ample supply of food for your pet and your pet’s prescription medication, if applicable. Also, make plans to have someone care for your pet if you need to leave the house for an extended period of time.
  • Create a personal support network of family and friends who can help you in an emergency. Northwest Neighbors Village requests emergency contact information, including the name of a neighbor with a key to your home. This information is used in the event of an emergency. Be sure to contact the office if any of your information has changed. If you aren’t sure who you’ve named, please contact the office and we will gladly review that information with you. This is also a good time to let your support network know about NNV so s/he is familiar with us in the event of an emergency.
  • Make sure that someone in your network has a key to your home and knows where you keep important health information.
  • Keep your health information updated and organized, this includes written copies of your prescriptions, over-the-counter medications and orders for medical equipment (including dosage, treatment and allergy information) up to date. All Northwest Neighbors Village members were provided a File of Life magnet. Please contact the Village office at 202-935-6060 if you need assistance filling it out. The File of Life website also offers a free PDF download of their COVID-19 Med Card.

DC has an emergency preparedness website for seniors. Check it out for additional recommendations.

  Getting Around: Non-Communal Transportation Options

Village volunteers are available to provide transportation to our Full Members. Please understand that we may experience a reduction in volunteer availability if our volunteers become ill or choose to reduce the risk of exposure by limiting their time outside of the home. In the event you opt to use other transportation options, Northwest Neighbors Village staff and volunteers can assist connecting you with the following services.

Getting from point A to point B is an important part of daily life. If you are used to using the bus, a carpool or the Metro system, you may want to consider a private ride instead. Below are private pay and low-cost options for getting around the City.

DC Villages has created a document of Guidance for Ride Share Options that you can download here.

Metro Rail and Bus: Click to view Metro’s blog of updates about service changes and increased cleaning and disinfecting protocols implemented during the coronavirus season. Visit Metro's website for up to date information on schedules and routes.

Taxi: you can order a taxi 24/7 online or by calling (202) 398-0500. Wheelchair accessible options available.

Low/Moderate Income Transportation Options: If you are a MetroAccess customer and are choosing to avoid public transportation, you may also use Transport DC, a $5 private taxi service for MetroAccess customers. Visit the MetroAccess website for more information on accessing this service.

Rideshare services provides low-cost, private car rides curb to curb anywhere in the region. Requires a Smartphone “App” for use. No money is exchanged between rider and driver; all payment is handled on the app. Wheelchair accessible options available. For Uber or Lyft, you need a smart phone to download and use the app. Go Go Grandparent can be used with any phone.

  • Lyft Rideshare App: See Lyft's coronavirus website here.
  • Uber Rideshare App: See Uber's coronavirus response here.
  • Go Go Grandparent: (855) 464 – 6872
    Like Lyft, but without a smartphone! Registration required. No money is exchanged between rider and driver; all payment is handled through your pre-registered account. This is a personalized service that charges a nominal fee to allow the ease of a mobile App but without the hassle of a smartphone.
  Pharmacy Services

CVS is waiving delivery fees on all prescriptions and everyday essentials.

Call your local pharmacy or visit the CVS website for details.
Local stores:
5013 Connecticut Ave., NW. Phone: 202-966-1815   ---   4555 Wisconsin Ave., NW. Phone: 202-537-1587

has a dedicated page on their website devoted to helping seniors during the coronavirus outbreak.

Local store:
3301 New Mexico Ave., NW Phone: 202-966-4900

GoGoGrandparent has launched a prescription delivery service. Call 1-855-464-6872 to learn more about this service and schedule deliveries.
(If you need over-the-counter medication delivered, call their grocery service at 1-855-754-5328.)

  Home Delivered Dry Goods, Food, and Meals

The CDC recommends seniors and people with serious chronic health conditions stay home and avoid crowds. For those of you still going out to buy groceries and supplies, there are supermarkets offering special times for seniors to shop. We recommend calling your local grocer to be sure they are honoring special seniors-only hours before making the trek out there.

  • Whole Foods Tenleytown and Whole Foods at Friendship Heights - Open at 8:00 am, guests 60+ can shop beginning at 7:00 am.
  • Safeway at Chevy Chase Tuesday and Thursdays between 7:00 am - 9:00 am is reserved for seniors, expectant women, and immunocompromised customers.
  • Giant - All Giant Food Stores offer shopping hours between 6:00 am - 7:00 am daily for seniors and immunocompromised customers. 
  • Trader Joe's - Opens at 9:00 am, guests 60+ and customers with disabilities can shop between 8:00 am - 9:00 am.
  • Rodman's - Curbside pick up available.  $50 minimum purchase required.

Home Delivered Groceries

Delivered groceries including frozen meals, produce, cleaning supplies, over the counter medication, tissues, toilet paper, etc. Click on the name of each resource to be directed to their website.

  • GoGo Gourmet: The senior on-demand transportation company GoGo Grandparent has launched a food delivery service. For meals or groceries delivered to your front door, call 1-855-754-5328.
  • Peapod by Giant: Buy groceries online and get it delivered to your door. Requirements: $60 Minimum order applies. Email needed for login.
  • Instacart: Buy groceries online from multiple stores and have them delivered in as little as one hour. Delivery fee applies; email or facebook account needed for login.
    Instacart’s new Senior Support Service is now available to help customers who are 60+ use online grocery delivery and stay safe during the pandemic.
    Help is available for:
    • Setting up an Instacart account
    • Filling your virtual cart & placing your first order
    • Learning how to use key features like setting replacements & chatting with your shopper
    • Troubleshooting issues & questions about existing orders

To use the Senior Support Service, call 1 844 981-3433 8 a.m. - 11 p.m.

(Be aware: DC Attorney General Karl Racine has announced a lawsuit against Instacart for charging District consumers millions of dollars in deceptive service fees and for failing to pay hundreds of thousands of dollars in District sales tax. Instacart failed to disclose clearly to consumers that optional service fees were added on their bills and led them to believe these fees were tips for their delivery workers. In fact, the fees were an extra revenue source for the company and did not increase workers’ pay. The Office of the Attorney General is seeking restitution for consumers who paid deceptive fees, back taxes, and interest on taxes owed to the District, civil penalties, and costs.)

  • AmazonFresh: Order online from Whole Foods and have groceries delivered to your door in as little as two hours. Must be an Amazon Prime member to use this service. This is a great time to designate Northwest Neighbors Village as your Amazon Smiles charity of choice. Simply go to and type in Northwest Neighbors Village as your charity. 0.05% of your purchases will go to support our Village. These small contributions add up and cost you nothing. Thank you for your consideration!
  • Washington's Green Grocer: Farm to table delivered to your home.

Farmer's markets and Mobile markets

  • Chevy Chase Farmer's Market - Chevy Chase Farmer's Market is open Saturdays from 9 am - 1 pm. In order to operate, Farmer's Markets in DC have to apply for a special waiver weekly. Please visit their website for updates on how to pre-order fresh produce, as well as new requirements for customers.
  • Sheridan Farmer's Market - Call New Morning Farms to order and confirm pick up schedule: 1-814-448-3904.
  • Occasions Catering - Occasions has lauched a drive through mobile market which will be in our area (Cleveland Park, Woodley Park, Spring Valley, Georgetown, and Chevy Chase MD) each Thursday. Orders are due the Tuesday before. Instructions on their website.

Learn more about what are members have learned about online grocery delivery. See page 4 and 5 of November/December 2019 edition of The Village News.

Home Delivered Meals:

Home Delivered Meals through the Department of Aging and Community Living (DACL) - DACL provides meals to District seniors 60+. For eligibility and to enroll in this program, contact DACL directly at 202-724-5626. (Please note: due to demand, the temporary meal delivery measure to waive eligibility criteria to District seniors 60+ is no longer available.)

Home Delivered Meals - Private Pay
Precooked meals delivered to your home.

  • Custom Cuisine: Boutique catering company specializing in fresh, locally sourced meal delivery, corporate catering and events catering. Pick up options are also available. Order online or call 301-706-3633.
  • Territory Foods: Chef-prepared Meal Delivery. Order online or call 213-344-0755 and place your order by phone.
  • Mom’s Meals: Get fully-prepared, refrigerated meals that are ready to heat, eat and enjoy! Purchase in any combination of breakfast, lunch or dinner. Place your order via website or by calling 1-877-508-6667.
  • Silver Cuisine: Healthy meals delivered to your home. Includes special diets. 1-844-404-3663.
  • Ridgewell's Catering: Prepared meals available for pick up of delivery.  Place your order by phone: 301-652-1515.

Websites and apps like Grub Hub and Door Dash deliver take-out meals to your home. This is a nice way to enjoy a good meal and support your local businesses.

Emergency Food: Capital Area Food Bank has partnered with local "hubs" to distribute food to people who are food insecure. Visit their website for up to date information on the location of the food hubs. We want to be sure all residents have access to nutrition. Please only use the food bank if all other options available to you have failed.

  Support during Uncertain Times

The uncertainty that accompanies a pandemic can be overwhelming. Fortunately, there are hotlines available that offer the support of professionals and trained volunteers to help alleviate the angst.

SAMSHA - Offers a Disaster Distress Helpline, 1-800-985-5990, which is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disasters. Calls are confidential and offered in multiple languages.

DC's Community Response Team - Provides 24-hour telephone access to a mental health clinician and 24-hour suicide prevention lifeline. Call 1-888-793-4357.

Friendship Line - Offered through the Institute on Aging, 1-800-971-0016, is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. The Friendship Line is available 24 hours a day.

I Am Fine - For those who are concerned that no one would know if they were in trouble in some way, I Am Fine offers a daily automated call service. If someone does not respond after a number of calls, an emergency contact is notified. They offer a 2-week free trial.

  Pet Care

Northwest Neighbors Village has some volunteers available to assist with pet care. Northwest Neighbors Village volunteers can help if you need assistance coordinating paid pet care or ordering supplies online.

The Humane Rescue Alliance urges residents to have a preparedness plan in place:

  1. Find a temporary caregiver to take on your pets if you are hospitalized. The best place for your pet, even if you are sick, is with you in your home. However, you may become too ill to care for your pet. It’s important to identify two potential caregivers and speak with them so they’re prepared should they be called to action. Contact neighbors, family, friends, pet-sitters and boarding facilities. The most ideal situation for you and your pets is for them to remain in the temporary care of a trusted caregiver and out of an animal shelter.
  2. Prepare a pet supply kit. It may not seem necessary today, but having proper supplies and information in place in advance is critical if you find yourself in an emergency situation. Your kit should include:
    • Name and contact information for the person who can care for your pets
    • Name and contact information for your back-up in case your go-to is no longer able to help
    • Food, treats, a leash, toys and any other supplies necessary to care for your pet for at least two weeks
    • A crate or carrier to transport your pet
    • Vaccination records
    • Collar with ID tags (don’t forget to make sure their microchip information is up to date)
    • Medications and prescriptions, along with instructions
    • Daily care instructions
    • Your veterinarian's contact information
  3. Know the facts. According to the Centers for Disease Control, there is no evidence that people can get COVID-19 from pets. The best place for your animal is inside the home they know and love. If you aren’t feeling well but are still able to provide care for your pet, please keep them at home with you where they’re most comfortable.

With your whole family on board and a plan in place, you’ll feel better about your pet’s safety knowing they’re in good hands no matter what challenges may arise. In addition, keeping area animal shelters free of long-term care animals allows them to be better prepared for the onset of kitten season, stray pets and animal care cases that require immediate attention.

Wag! is a network of pre-screened and insured pet sitters and dog walkers. In less than 15 minutes you can book a nearby dog sitter, daycare provider, or dog walker, who’ll take complete care of your loved one – at their place or yours.

Chewy is an online store where you can purchase pet food, supplies, and medication.

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